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Frequently Asked Questions

Why should I choose Alethea?

Alethea simplifies your workflow with a user-friendly interface, allowing you to get started immediately. Our platform ensures rapid, integrated, and reliable communication while maintaining top-notch security. With Alethea, you can access 24/7 advice and securely share patient information without needing external channels.

Is Alethea available in my province?

Alethea is currently available in Alberta, and we are piloting our services in British Columbia. We anticipate a full rollout in British Columbia soon, expanding access to Family Physicians and Specialists across the province.

What will be covered in the product demo?

During the demo, a team member will guide you through our mobile app and online portal. You’ll see how these tools work together to streamline collecting digital information, sending eConsults, and maintaining secure communication with both Physicians and Patients.

How long does a demo take?

The demo typically lasts between 15 and 30 minutes, depending on your questions and interests.

How secure is communication with Alethea?

Alethea prioritizes security and compliance. Our platform is designed to meet the needs of Family Physicians while ensuring secure communication. You can use it during patient consults or after hours, depending on your workflow preferences.

How does Alethea compare to other eConsult platforms?

Alethea stands out for its speed and ease of use, with most consults taking just 1-2 minutes. We’ve integrated workflows to save you time and simplify documentation. Our platform is privacy-compliant and secure, and we actively use your feedback to enhance our service.

I’m a Specialist interested in joining. What should I do?

We'd love to hear from you! Please reach out to us directly at info@aletheamedical.com to discuss your practice and how you can get involved. We are expanding our network of specialists and geographic regions.

What are the costs associated with Alethea?

Alethea offers various pricing plans to suit your practice needs:

  • Alethea eConsult: Our basic, free version for sending eConsults, along with the optional use of our proprietary digital otoscope free of charge.

Alethea Plus: Allows for eConsults, use of a proprietary digital otoscope, and additional features. Alethea Plus helps generate revenue through automated billing, and we handle billings and payments according to AH guidelines. Details on billing activities are available on our pricing page.

For more details, visit aletheamedical.com/pricing.

Is Alethea compliant with privacy regulations?

Yes, Alethea adheres to PIPA standards. We require verbal consent for images, similar to traditional referrals, ensuring patient privacy.

Is Alethea approved by Health Canada?

Yes, our digital otoscope is a Class I medical device. We are also in the process of obtaining Class II Software as a Medical Device (SaMD) approval for our artificial intelligence component.

Has Alethea completed a Privacy Impact Assessment (PIA)?

Yes, we have submitted a PIA to the OIPC. Upon enrollment, we can provide you with details on recommended amendments for your clinic’s PIAs.

Are patient images in the Alethea AI database secure?

Absolutely. All images in our AI database are stripped of patient data and identifying information. The use of these images has been approved by the CPSA.

Is there a conflict of interest in receiving payment for eConsults?

There’s no conflict of interest. Alethea Plus users are reimbursed for their eConsults, with billing managed through AH codes and guidelines. This system is designed to acknowledge the value of eConsults for both physicians and patients, and we cover the cost of the digital otoscope and facilitate access to care without financial barriers.

Does Alethea operate nationwide in Canada?

Currently, Alethea is active in Alberta and is piloting in British Columbia. We aim to extend our services across Canada in the future.

Can Alethea be integrated with my EMR system?

We currently offer integration with AVA and are planning to support more EMR systems in the future. Stay tuned for updates!

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AI Digital Diagnostics

Learn how Alethea is using AI to improve access to Specialized care

Average decrease in Specialist wait times of 51%
Over 32,425 eConsults sent
70% of patients were not sent directly to the specialist 

Are you ready to send an eConsult through Alethea?