Transforming Patient Care with Alethea: Dr. Natalie Ward’s Story

At Alethea, we’re proud to partner with incredible physicians who are transforming healthcare delivery and improving patient outcomes. One of these dedicated professionals is Dr. Natalie Ward, a family physician based in Calgary. Dr. Ward has been using Alethea to streamline her practice and provide faster, more comprehensive care for her patients.

In a recent interview, Dr. Ward shared her journey with Alethea, offering insights into how the platform has impacted her practice and advice for other physicians looking to enhance their workflows.

Meet Dr. Natalie Ward

Born and raised in Calgary, Dr. Ward pursued her undergraduate degree in biology and immunology at Dalhousie University before completing her medical education at the University of Calgary. She has been practicing at Southport Family Practice since 2007, where she has developed a keen focus on mental health and adolescent medicine. Dr. Ward also serves as a physician at Hull Services, where she supports youth and families.

Discovering Alethea

Dr. Ward first learned about the platform through one of Alethea's co-founders, Dr. Devon Livingstone. After trying it for herself, she quickly recognized how Alethea could transform her practice.

“I’ve been using Alethea for over 5 years, and I find that I send anywhere between 2-15 consults per week,” says Dr. Ward.

Transforming Patient Care

Dr. Ward highlighted how Alethea has significantly reduced wait times for specialist consultations, allowing her to provide faster, more effective care.

For example, “Alethea has been really helpful in sending a note off to a Dermatologist and let them know that this is what I think is going on and this is the management course, and they let me know incredibly quickly so I know that this is the right thing to do. For me it's really reduced how often I need to consult a specialist or actually send a referral.” she shared.

The platform has also improved communication with specialists, enabling real-time collaboration and creating a smoother experience for both Dr. Ward and her patients.

Benefits of Alethea

When asked what she appreciates most about Alethea, Dr. Ward emphasized the platform’s ability to enhance efficiency and patient care:

• Faster Specialist Access: “It adds to my ability to be efficient.”
• Comprehensive Care: “It's the comprehensive care I can bring to my patient without having to do all the work myself, I can go right to a specialist who knows more about this than anybody.”
• Reduced Referrals: “I'm referring at least 25% than I used to."

Watch the Interview

To hear more from Dr. Ward about her experience with Alethea, watch the full interview above!

Interested in transforming your practice like Dr. Ward? Click here to learn more about Alethea and how it can help you streamline your workflow, improve patient outcomes, and make healthcare more accessible, all for free.